Skip to Content

 FAQ

General questions


myStaze is a live-streaming platform that allows you to enjoy concerts and performances from your favourite artists, all from the comfort of your home. You can watch live shows and experience the vibe of a real concert without the need to attend in person.

Simply sign up for an account, purchase a ticket for a live-streamed concert, and enjoy the show from your device. Once you have your ticket, you’ll be able to stream the concert in real-time at the time of the show. An email will be sent to you a couple of hours prior to the event as a reminder.

Yes, you'll need to create a free myStaze account to purchase tickets and access live streams. This helps us provide you with a better experience and personalised recommendations for future events.


Artist and Event-Related Questions

myStaze features a variety of artists from different genres, so there's a good chance your favourite artists may have concerts listed. Be sure to check our upcoming events page regularly for new performances.

While we can’t guarantee specific artists, we’re always open to feedback! Feel free to send us your suggestions on hello@mystaze.com, using the subject “General Inquiry” and we'll do our best to bring the artists and performances you love.

Yes! By purchasing tickets to their live streams, you’re directly supporting your favourite artists. Did you know that artists receive 90% of the ticket sales after deduction here at myStaze? It is 30 to 150 times more than what they could get on traditional streaming platforms!

You can follow us on social media, or enable notifications in your account settings to receive updates about new and upcoming events.


Streaming & Technical Questions


You can watch streams on any device with internet access, including laptops, desktop computers, tablets, smartphones, and smartTV. Make sure your device is up to date and supports streaming for the best experience.

On the day of the event, log in to your myStaze account and go to "My Events". Click on the event you want to watch, and the live stream will be available at the scheduled start time. Make sure you sign in on the same account you use to purchase the ticket in order to stream the show!

Yes, there might be a slight delay (usually around 30 seconds) between the live performance and what you see on your screen due to internet streaming protocols.

First, check your internet connection to make sure it’s stable. We recommend a speed of at least 5 Mbps for smooth streaming. Lower speeds or multiple devices using the same connection may result in reduced video quality or buffering. You can also try refreshing the page or disconnecting other devices from the network.

No, since it's a live performance, you can’t pause or rewind the stream. What you see is a one-time experience!


Ticketing & Payments


To purchase a ticket, simply browse the upcoming concerts on myStaze, choose the one you want to attend, and follow the prompts to purchase your ticket using a secure payment method. Once purchased, you’ll receive an email confirmation and access to the stream at the scheduled time.

Yes, you can buy tickets for as many concerts as you like. Just select the shows you’re interested in and complete the purchase process for each event.

We accept major credit cards (Visa, MasterCard, American Express), Klarna, Apple Pay, and Google Pay. You can choose the most convenient one during checkout.

We don’t offer refunds for live-streamed concerts unless the event is cancelled or significantly changed.


Privacy & Security


Yes, we take your privacy and security seriously. We use secure encryption methods to protect your payment information and personal data. For more details, you can review our Privacy Policy.

We do not store your detailed payment information. We only store information related to the purchased tickets. The payment gateway (Stripe) securely stores your payment information in their system.

After logging in, go to your profile settings by clicking on your username in the top right corner. From there, you can update your personal information, change your password, and manage your preferences.

Click on the "Forgot Password" link on the login page and enter your registered email address. We'll send you an email with instructions to reset your password.


Still have questions?

If these FAQs didn’t answer your question, we’re here to help. Please feel free to contact us directly, and our team will assist you as soon as possible.

📧 Email: hello@mystaze.com

📞 Phone: +358 45 180 4818



Follow Us

Follow Us