1 Purpose

1.1 Thank you for using myStaze. Your privacy is utmost important to us. This privacy policy explains how we collect, use, share, and protect your personal information when you use our application, particularly when you log in using Facebook, Google, or Apple.

1.2 We at myStaze (hereinafter "myStaze", "us", "we", or “our”) are committed to your privacy. We go to the best possible extent to protect your data and keep it private and secure when you use our Services as defined in our Terms of Service.

1.3 Data we may collect within the scope of our Service are with the purpose of providing best solutions, personalized experience and to continuously improve our Services.

1.4 This privacy policy applies to the collection, use, and disclosure of personal data for account authentication, marketing and sales of services, customer agreements and when you use our Services or visit our website. Our Services may be used by various types of Stream Organizers, including artists, event producers, influencers, and other content creators.

2 What Information Do We Collect?

2.1 We collect data to provide our Services to you, whether you are a Customer interested in our Services or a Stream Organizer hosting or producing content via our Platform. Additionally, we may utilize our own data to assist us in this process, provide insights, and extend offers from our third-party service providers.

2.2 We use the information you have provided when signing up to our Services or with your permission collected from your Facebook/Google/Apple login to authenticate your account and allow you to log in to the application.

2.3 We collect personal data from you when you utilize our services:

(a) Basic information, such as name, title, and contact details, e.g. email address and phone number;

(b) information relating to our relationship, such as services and order details, contract information, payment details, billing information and your relation to a company you represent;

(c) marketing and communication data e.g., your interests and preferences, selections, marketing permissions and prohibitions;

(d) your interaction and related records such as correspondence, your comments, or responses to our surveys;

(e) personal data generated while visiting our website through cookies or otherwise, and how you use the website;

(f) service-related information, e.g., user IDs, authentication credentials as well as data generated in connection with service provision e.g., login information, and how services are used; and

(g) other data, which is based on your consent and defined in detail on a case-by-case basis.

2.4 We may collect and use aggregated data for any purpose, where individual person is not identified, e.g., statistical data collected in connection with the provision of services.

3 Marketing and Analytics

3.1 We may market and inform you about our services. We may combine the personal data collected about you from publicly available sources, and from our different interactions with you. Furthermore, your personal data may also be used for market research and customer surveys. Processing of personal data is based on our legitimate interest to collect and analyse relevant information to better understand our customers and develop relevant services.

3.2 Based on your consent we may store and access information, including personal data, on your device in order to create personalized ads profile and deliver relevant content at the website (e.g., information and ads about the Services) as well as to measure the effectiveness of the advertising. Respectively, your personal data may also be processed to develop and improve the website, or for developing our own or our partners’ services.

3.3 You can opt out of receiving marketing communications at any time by following the unsubscribe link included in our messages or by contacting us directly.

4 Purpose for Processing of Personal Data

4.1 The purposes for which we process your data are:

(a) To provide and maintain our Service and to notify you about changes to our Service;

(b) To provide customer support;

(c) To gather analysis or valuable information so that we can improve our Service;

(d) To monitor the usage of our Service and to detect, prevent and address technical issues;

(e) To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

4.2 We may process your personal data also for specific purposes if you have consented to such processing.

5 Legal Basis for Processing Personal Data

We process your personal data for the performance of an agreement to provide our Services to you, or our processing is based on legitimate interest in providing quality services to our customers, to improve our Services, and to comply with legal obligations.

6 Use of Cookies

6.1 When you visit our website, cookies and other similar technologies (“Cookies”) may be used to automatically collect information about your visit. It is possible for you to accept or refuse the use of the Cookies.

6.2 Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

6.3 If the Cookies are collected, you have the option to disable them through the cookie banner or clear your Cookie history for all visited websites via your browser settings.

6.4 Accepting Cookies will enable you to get the best from our website. If you refuse Cookies, some aspects of the website may not work on your device, and you may not be able to access all areas thereof.

7 Data Sharing and Disclosures of Personal Data

We may share your personal data with third-party service providers who assist us in providing our Services. We may also disclose your personal data to comply with legal obligations or protect our legal interests.

8 Transfer of Personal Data Outside of the EU or EEA

8.1 The data we collect is processed by us within the European Union (EU)/European Economic Area (EEA) and in third-party data processing facilities within the EU/EEA.

8.2 Some of our service providers may have access or are located outside the EU/EEA and their processing of your personal data will involve a transfer of data outside of EU/EEA. We will take necessary steps to provide appropriate safeguards for international data transfers and to the extent necessary implement supplementary measures for protection of personal data as required by applicable laws. You can request further information about international data transfers and a copy of the relevant safeguards by contacti...

9 Retention of Personal Data

We will retain your personal data only for as long as necessary to provide Services to you, and for one (1) year after that, or as long as required by law as different data categories have different retention periods. We may retain certain data for a longer period if necessary to comply with legal, tax, or accounting obligations, or to resolve disputes. After that, we will securely dispose of your personal data.

10 Your Rights

You have certain rights regarding your personal data:

- Right to Access

- Right to Rectify Personal Data

- Right to Object to Processing

- Right to Data Portability

- Right to Be Forgotten

- Right to Restriction of Processing

- Right to Give and Withdraw Your Consent

11 Data Security

11.1 We use stringent technical measures and best practices within the Platform to ensure the confidentiality, integrity, and availability of data stored within our Service.

11.2 Hosting and Data Transmission Security: The Platform is hosted on an international cloud hosting service provider, with third-party digital service provider partners who have built the platform. To safeguard data transmission, all interactions between administrators, business clients, and other users are encrypted.

11.3 Data Storage and Encryption: Data within the myStaze Platform is securely managed through integrations with Zoho CRM and Stripe. Zoho CRM handles customer and event management data, while Stripe processes payments in accordance with PCI-DSS security standards. All data transmissions are encrypted using industry-standard encryption protocols.

12 Service Providers

We may use third parties to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

13 Data Breach Notification

Although we make every effort to store your data in a secure operating environment that is not available to the public, no data transmission or storage is 100% risk free. You provide your personal data at your own risk, and we cannot guarantee the absolute security of your data. In the unfortunate case of a data breach, we will notify you and relevant authorities as required by law. We may also temporarily shut down services to protect the personal data.

14 Changes to the Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending you an email.

15 Contact Us

If you have any concerns or questions about this privacy policy or our use of your personal data, please contact us at hello@mystaze.com.

Version 1.2 – Updated 10 October 2025